By placing an order through Luna & Lore you are agreeing to the terms of sale below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. 

14 DAY RETURN POLICY

We have a 14-day return policy, which means you have 14 days from the day you receive your order to return your items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

If you have received a free gift with your order, this must also be returned with your order, or the cost will be deducted from your refund amount.

Please note that FREE GIFTS are subject to availabilty and not always guaranteed.

PLEASE NOTE WE DO NOT ACCEPT THE RETURN OF EARRINGS DUE TO HYGENE REASONS.

PERSONALISED ITEMS ARE NOT ABLE TO BE RETURNED UNLESS DAMAGED.

2 - RETURN PROCESS

To start a return simply log in to your Customer account here - Customer Account

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

3- DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4 - EXCHANGES

We only exchange products that are damaged, wrong size or defective. If you need to exchange an item please contact us at sales@lunalore.co.uk

5 - RESTOCKING FEE

We do not charge a restocking fee on returns.

6 - REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.